Frequently Asked Questions

Medical Services Company was established as a subsidiary of the Holding Company for Electricity Egypt and the headquarters of the company will be in Cairo. Medical services will continue to be provided to all the medical departments present in the companies and the hospitals currently contracted in order to improve and provide the best medical service to all employees of the affiliates.

Yes, in the future, there will be an expansion in different places in the Republic to provide advanced medical and therapeutic services and to maximize the benefit of these services in the country.

The company's headquarters will be in Cairo and medical services will continue to be provided to all existing medical departments and hospitals currently contracted.

The electricity hospital was not privatized as the established medical services company is one of the subsidiaries of the Holding Company for Electricity Egypt and is wholly owned by the state.

The dates of registration of reading vary from subscriber to subscriber depending on the monthly detection cycle where they must be regular so that they do not exceed 30 days, for example:
(If the scout does not pass on 5/1/2020, the reading shall be notified the following month on 5/2/2020).

-There are many methods of recording the reading if the scout does not pass:

-You can call the number written behind the invoice to register your reading by selecting the department.
-Reading can be recorded through the company's official website.
-Company WhatsApp number.
-Call (121) to inform the reading.
-For more details you can contact us on our official account on all social media channels.

The reasons for the billing rise are due to the pattern of consumption, which is the main reason for the invoice value as the value of the slides is gradual.

Discounted amounts from changing slides are an amount for customer service and vary from one slice to another.

In the case of demolition and reconstruction, although in the same area, the landmarks of the property have been changed.

The contract between the landlord and the electricity company is considered to be broken.

The meters that existed prior to demolition are handed over and liquidated and all previous dues are paid. The landlord then applies for a new inspection and payment of a new assay.

Installation of a new meter in the unit for the first time (the property has a ground link) with permits and licenses required by the competent authorities to complete the delivery legally.

-National Number Card.
-Title to possession.
-The approval of the neighborhood or the competent administrative authority or the measurement of the property.

In the case of a business, the tax card and commercial record are added or written confirmation by the customer that he is in the process of obtaining the licenses

-The owner selects one of the qualified companies from the New and Renewable Energy Authority working in the field of solar cell systems, to design the solar cell project, and prepare the progress file for the distribution company.
-The project implementation company conducts the necessary studies and prepares the project's technical file for presentation to the New and Renewable Energy Department of its electricity distribution company.
-The Department of Renewable Energy is studying the possibility of connecting solar cell systems to the network at the project site, conducting the necessary inspections and measurements, and approving it in accordance with the requirements of technical codes within two weeks, with the project to be completed within a maximum period of 6 months from the date of approval.
-In the presence of a representative of the executing company, the Department of Renewable Energy matches the project with the technical file, connecting it to the distribution network and conducting a measurement of the number and the price of the measurement, after which the meter is installed and the operating safety is assured.
-The electricity distribution company contracts with the entrepreneur to connect to the grid, accounting for the energy produced in accordance with the contracted system.

-The penalty for stealing the current is determined by Article 31 of the Commercial Regulations of Distribution Companies, where the average monthly consumption is recalculated at the highest accounting segment and then excludes the value of the above accounting according to monthly consumption invoices. The result is the value of the stolen current at the highest consumption segment and this value is doubled. The company's right to double the value in the event of a repeat theft and its right to terminate the contract without warning or warning is respected.

-It is a meter to calculate the amount of consumption of electricity by a magnetic disk and is displayed through mechanical boxes. The reading for consumption is taken by the competent employee. The value of consumption is collected by a competent employee.

-It is a meter to calculate the amount of consumption of electricity displayed through an electronic screen with a lower error factor and the reading of consumption is taken through the competent employee. The value of consumption is collected by a competent employee.

It is a meter to calculate the amount of consumption of electricity displayed through an electronic screen with a lower error factor and the quantity of consumption is calculated in advance by the number of carts shipped to the value of consumption in advance by the subscriber.

-It is a modern technology meter that can monitor daily consumption and many other features
For more details, you can contact us on our official account on all social media channels.

-The code meter is an unnamed meter and has no contract with the company and no legal rights of the beneficiary to be a temporary meter. The accounting is done according to the activity prices with the same legal meter accounting.
The legal meter is contracted with the electricity company and the invoice is issued in the name of the contractor because of the existence of building permits extracted from the property's neighborhood.